The computer mouse does not respond, what should I do? What to do if the mouse cursor does not move, but the mouse works

Users often encounter problems that arise when working with a computer. One of these problems is the computer mouse stops working. What could be the cause of the malfunction will be discussed in the article.

Types of mice

Computer mice can be classified according to the following criteria.

Causes of problems

There are quite a few reasons why the cursor does not move and the computer mouse has stopped working, but they can be divided into two groups: hardware and software.

The hardware includes:

The software includes:

Problems related to the device driver.
Deliberate disabling of the mouse by malware.
Conflict between mouse utilities and other software.
Malfunctions of the operating system that created a chain of problems that led to the inoperability of the device.

Trouble-shooting

Before taking any serious troubleshooting steps, check:

Important! If the device is not recognized (device descriptor request failed) or your mouse is in the "Other devices" section, the solution to the problem is described in detail in this article.

Wired

If you have checked the pointing device according to five points, and when connected, the cursor does not move or moves erratically, the problem is in the hardware of the device. To resolve:

Wireless with USB transmitter

If you have a wireless mouse connected to your PC via a transmitter, go through the five steps and read the publication on working with drivers. Nothing helped? Try this:

After replacing the batteries, synchronize with the receiver. To do this, remove it from the USB for ten seconds and insert it into place until it stops. Wait 5-10 seconds for the indicator to turn on and off. If synchronization does not occur, follow the same procedure, just hold down the mouse button.
If the receiver has a connect button, pull it out for 10 seconds, then insert it all the way, press and hold the button until the LED indicator lights up or starts flashing.

Important! Software installed for another product (mouse, wireless keyboard, touchpad, sensor) may cause a conflict with the wireless mouse. We recommend uninstalling the utilities, restarting the computer and checking the operation of the manipulator.

Bluetooth

If you are using a Bluetooth-enabled pointing device and the cursor stops working:

Turn off, replace batteries and turn on the device.
Check the operation of the transceiver (restart it, connect another device to Bluetooth).
Check the driver for the Bluetooth transmitter.
If necessary, roll back to a previous version or reinstall the driver.

If the Wi-Fi mouse cursor stops working or begins to “twitch”, the reason may be in the protocol that the router uses. This is because the device and router operate in the same 2.4 GHz band. To solve this problem without replacing the mouse:

Go to the router settings in the Wi-Fi section.
Change the protocol to 802.11g, and save the changes (the experiment was carried out on a D-Link Dir-615M).
Reboot the router and turn off/on the mouse.

Important! Changing the protocol is suitable if the Internet speed is not higher than 25 Mbit/s.

Touchpad

First of all, check if the touchpad on your laptop is enabled. We recommend that you read the information about setting up the touchpad on this page.

The touchpad can be disabled by software. Go to BIOS:

If turning it on does not help and everything is fine with the driver, then there is a hardware problem. It could be:

damage to the touch panel;
disconnecting the cable.

Advice! If you are confident in your abilities, you can check the fastening of the touchpad cable. It happens that during transportation it jumps out of the connector for connecting to the motherboard.

If the advice in this article did not help you identify the mouse connection problem, please write to us. Describe your problem in detail, we will try to find an answer together.

windowsten.ru

What to do if the mouse does not work

woodhummer 4.08.2016 - 20:56 Tips

It’s hard to believe now, but not so long ago a computer mouse was just an additional accessory that was not present on all computers. Now it’s even impossible to imagine working without this device: without a mouse, some users even find it difficult to turn off the computer. Let's look at how you can try to restore a non-working mouse and how to get to the Windows settings necessary for this from the keyboard.

1. If the mouse cursor does not move at all

This is the most unpleasant situation in which inexperienced users often get lost. Let's take a closer look at what to do in this case.

Checking the wires

First of all, we do the most obvious thing - check the connectors and leads. If you have pets, be especially careful: pets love to snack on them. Unplug the connector from the USB port and plug it in again, or better yet, switch the mouse to a different port if possible.

Changing the battery

If your device is wireless, replace the battery (or recharge the battery). The most interesting thing: this most obvious recommendation is usually the most often neglected.

Fixing the problem using the Windows system program

To find and fix problems with the mouse in Windows there is a special system utility. If the LED of a non-working mouse is lit, it is quite possible to use it. To do this we do the following:

In the Run window (Win+R) write the control command.

Moving through the elements of the control panel using arrows or tabs, go to the “Devices and Printers” item and press “Enter”.

Moving again in the same way, go to our mouse and press the combination “Shift + F10”.

Using the arrows, go to the “Troubleshooting” menu item and press “Enter.”

We follow the instructions of the wizard and reboot when it finishes its work.

Reinstalling the driver

Incorrect operation of the mouse may be due to an incorrect driver. To check, launch Device Manager (command devmgmt.msc in the “Run” window).

In the manager that opens, go to the list of devices using the “Tab” key and, using the up and down arrows, find the mouse. Expand the section (right arrow), find the required device, go to it and press “Shift+F10”. Next, select “update drivers”.

We wait for the end of the procedure, reboot and check the result.

Checking work on another PC

If all the methods described above did not help, check whether your device will work on another computer. If not, it's time to replace it.

The cursor moves, but incorrectly

There are situations when the cursor moves too slowly or, conversely, too quickly. The reasons may be:

The computer is overloaded. In this case, we follow general recommendations to speed up its work.
The hard drive is not working properly. Let's unload it.
The mouse settings are lost. Set the correct values (Control Panel – Mouse, then the “Pointer Options” tab).

P.S.

updated: 08/04/2016

Solving the jumping cursor problem

Laptops are becoming more and more accessible and the number of questions related to them is increasing... There have already been several calls from friends with the same problem regarding the laptop. The trouble is formulated something like this: “I’m typing text, but the cursor jumps to another line (to another window, etc.) - how to solve the problem?” And most often, the laptop’s touch panel, called a touchpad, is to blame for this.

And this problem is solved in 2 steps and they are simple to the point of banality.

1. Buy a USB mouse, the choice of which is now limitless. For a laptop, they usually take a small one and a wireless one. The price tag of such mice fluctuates around 400 rubles.

2. Disable the laptop touchpad (touchpad). This is a key point because it is precisely because of it that the mouse cursor “dances” across the screen. The thing is that a laptop user, when typing on the keyboard, involuntarily touches the surface of the touchpad either with his thumb or with a pad under his thumb. Hence the “dancing” effect of the cursor.

How to disable the touchpad touchpad?

Theoretically there are 2 options. In practice, it depends on the laptop manufacturer. But here there are also 1 or 2.

So option 1:

Disable the touchpad using the extra/function buttons on the keyboard.

Almost every laptop has a button. It expands the capabilities of a scanty laptop keyboard. That is, you also press the button indicating the additional function. In our case, to disable/enable the touchpad, you need to press the and key, indicating the touchpad (the icons may be displayed differently, but their meaning is conveyed unambiguously).

Lenovo G560 (and others) – press the combination + (on F6 there is a small red symbol of an additional function)

Option 2:

Disabling the touchpad using the laptop software function if the appropriate device drivers are installed. For example Synaptics.

In this case:

Mark the item

bezbayana.ru

Why does the mouse cursor jump on a laptop? Main reasons and their solutions

2017-05-03 at 00:35

Hello readers.

Users of mobile computers sometimes encounter a situation where the mouse cursor on a laptop jumps. In general, there are relatively few reasons. The main thing is to find out so that you can easily deal with the problem.

External device
Touchpad
ATI platform

External device(to contents)

Earlier, I already told you the reasons why a connected mouse may not work correctly on a computer or laptop. This is due to a variety of factors: viruses, kinked wire, overheating, broken optical element, poor coating and many others. Depending on this, a solution was selected. But what should you do if the cursor on your laptop jumps without using an external element?

Touchpad(to contents)

It must be said right away that there is relatively little malicious software that affects the operation of the pointer. However, if you do end up with a similar virus, it will most likely become immediately clear by the opening of additional windows and strange behavior of the OS. Especially on Windows 10. So we won’t consider this reason.

In most cases, the problem why the arrow on the monitor jumps is due to ailments with the touchpad. This can be caused by dirt getting into the mechanism itself, problems with contacts, or the like. In any case, if you are not familiar with the mechanism for disassembling mobile computers in detail, it is better to take the device to a service center.

It is worth noting that this often occurs on Asus units. Moreover, this happens while surfing the web, typing, or any other movements.

Sometimes the situation occurs when charging the device. The first reason may be simple overheating of the system, because when connected to the network, the temperature of the battery rises. How to correct the current situation? It is necessary to clean the machine from dust and change the thermal paste. Sometimes it's worth installing new cooling. In addition, it would be a good idea to check the power source for functionality. It is also advisable to clean the operating system from errors and unnecessary files.

ATI platform(to contents)

There are often cases when the pointer jumps around the screen on mobile devices with the ATI platform. This is usually due to the use of an additional service that interacts with the drivers for the video card. To correct the situation, you need to disable the corresponding system:

I hope you can solve the problems related to the operation of your computer.

Regardless of what type of pointing device is used, sometimes problems may arise due to the fact that the mouse cursor does not move, but the mouse works. What are the reasons and how to eliminate the consequences of the problem, read on. The mouse cursor does not move, but the mouse works: reasons When starting to consider the reasons, we need to focus on dividing these devices by type. The easiest way to troubleshoot problems is when using standard devices connected to computers and laptops using a special plug or via USB ports. In the case of wireless pointing devices or non-standard models intended for gaming, there may be many more reasons why the mouse buttons work but the cursor does not move. However, among the most common problems the following can be noted: * surface contamination; * incorrect connection or switching on of the device; * incompatibility and other problems with the USB port; * incorrectly installed, missing or outdated drivers; * exposure to viruses. The mouse cursor does not move, but the mouse works: what to do first? In the simplest case, first you need to inspect the bottom surface of the device. If there is dirt on the underside, it must be removed. Very often, it is precisely because of this that it is impossible to perform any actions with moving the cursor on the screen. In some cases, when the mouse cursor does not move but the mouse works, the problem may be due to a momentary software glitch. In this case, you can try to revive the mouse by simply rebooting the entire system. Please also note that if there is an inoperative device, the BIOS does not generate warning signals.

In the case of wireless devices, the problem that the mouse cursor does not move, but the mouse works, may be due to a dead battery. It needs to be replaced. Another reason is that the device is not turned on correctly. In many manipulators, in addition to turning on the special button or power slider on the bottom surface (on the back side), you also need to press the left mouse button (this also applies to sleep mode, which the manipulator goes into when the computer or laptop is turned off). For Bluetooth devices, make sure that the corresponding module is active. For Wi-Fi, you may sometimes need to log into your router and change the protocol to 802.11g.

Sometimes the reason the mouse cursor doesn't move but the mouse works may be because it's plugged into the wrong USB port. As a rule, any modern computer or laptop has several such connectors of the USB 2.0 and 3.0 standards. This also needs to be taken into account. Finally, you can check the functionality of any type of device quite simply by connecting it to another computer terminal. If it works, then the problem is in the user's system. Otherwise, the main problem may be the drivers. Changing the driver For standard devices, the system installs drivers on its own. But for some gaming mice, they are supplied complete with the manipulators themselves, and you need to install them manually. In such a situation, the drivers need to be reinstalled or updated. But what to do if the cursor doesn’t move?

This is where knowledge of entering commands and using the keyboard to switch between various functions, applications and sections of the system will come in handy. To quickly access the “Device Manager”, you need to use the console call “Run” (Win + R), in which the command devmgmt.msc is entered, after which movement in the manager itself is carried out using the arrow buttons and tabulator. You can also use the Start menu, opened with the Win key. Functions are called and confirmed by pressing buttons using the enter key, and the Esc key is sometimes used to cancel actions.

When reinstalling a driver, the system will need to specify its location (removable media or a folder on your hard drive) rather than using the recommended installation from the Windows database. Once driver integration is complete, it is advisable to reboot the system, although this is not always required. Conclusion It remains to be said that the cause should be sought exclusively taking into account a certain type of device. But in most cases, if the mouse cursor does not move, but the mouse works, and the problem is not related to software failures or physical damage to the mouse itself (or damage to the connection cord), at least one of the above methods will restore the operation of the manipulator. Problems with viruses were not touched upon here, since every user should take care of security first.

Greetings to all!

Not long ago I observed a very interesting (even funny) picture: at work, one guy, when his mouse stopped working, stood and didn’t know what to do - he didn’t even know how to turn off the PC... Meanwhile, I’ll tell you, many actions that users do with the mouse - can be done easily and quickly with the keyboard. I will even say more - the speed of work increases significantly!

By the way, I fixed the mouse for him quite quickly - that’s how, in fact, the topic of this article was born. Here I want to give some tips on what you can try to restore the mouse’s functionality...

By the way, I will assume that your mouse does not work at all - i.e. The pointer doesn't even move. Thus, in each step I will provide the buttons that need to be pressed on the keyboard to perform this or that action.

Problem #1 - the mouse pointer does not move at all

This is probably the worst thing that could happen. Since some users simply weren’t prepared for this at all :). Many people don’t even know how to enter the control panel in this case, or start a movie or music. We'll deal with it in order.

1. Checking wires and connectors

The first thing I recommend doing is checking the wires and connectors. Wires are often chewed by pets (cats, for example, love to do this), accidentally bent, etc. Many mice, when you connect them to a computer, begin to glow (the LED lights up inside). Pay attention to this.

Also check the USB port. After you have corrected the wires, try restarting your computer. By the way, some PCs also have ports on the front side of the system unit and on the back - try connecting the mouse to other USB ports.

In general, basic truths that many people neglect...

2. Battery check

This applies to wireless mice. Try either changing the battery or charging it, then check again.

3. Troubleshoot mouse problems using the wizard built into Windows

Windows OS has a special wizard that is designed to find and automatically fix various problems with the mouse. If the mouse's LED lights up after connecting it to the PC, but it still doesn't work, then you need to try using this tool in Windows (before buying a new mouse :)).

1) First, open the execute line: press the buttons simultaneously Win+R(or button Win, if you have Windows 7).

2) In the execute line, write the command Control and press Enter.

3) Next, press the button several times TAB (on the left of the keyboard, next to Caps Lock). You can help yourself arrows . The task here is simple: you need to select the section “ Equipment and sound ". The screenshot below shows what the selected section looks like. After selection - just press the key Enter(this will open this section).

Control panel - equipment and sound.

5) Next using the buttons TAB and arrow highlight the mouse and then press the button combination Shift+F10 . Then you should see a properties window containing the coveted tab “ Troubleshooting "(see screenshot below). Actually, open it!

To open the same menu: select the mouse (TAB button), then press the Shift+F10 buttons.

By the way, after checking there may not be any instructions for you, but your problem will be fixed. Therefore, at the end of the check, click the finish button and restart your PC. Perhaps after a reboot everything will work...

4. Checking and updating the driver

It happens that Windows incorrectly detects the mouse and installs the “wrong driver” (or there was simply a driver conflict. By the way, before the mouse stopped working, did you not install any hardware? Perhaps you already know the answer?!) .

To determine if everything is ok with the driver, you need to open device Manager .

1) Press the buttons Win+R , then enter the command devmgmt.msc(screenshot below) and press Enter.

2) Must open "device Manager" . Pay attention to whether there are yellow exclamation marks next to various types of equipment (especially in front of the mouse).

3) To update the driver: just using arrow and TAB buttons highlight your device, then press the buttons Shift+F10- and select "update drivers"(screen below).

4) Next, select automatic update and wait for Windows to check and install the drivers. By the way, if the update does not help, try removing the device (and the driver along with it), and then installing it again.

You might find my article with the best auto-update programs useful:

5. Testing the mouse on another PC or laptop

The last thing I would recommend if you have a similar problem is to test the mouse on another PC or laptop. If she doesn’t make money there, there’s a high probability that it’s the end for her. No, you can try to get into it with a soldering iron, but what is called “ game - not worth the candle«.

Problem No. 2 - the mouse pointer freezes, moves quickly or slowly, jerkily

It happens that the mouse pointer seems to freeze for a while, and then continues to move (sometimes it just moves jerkily). This can happen for several reasons:

: in this case, as a rule, the computer slows down in general, many applications do not open, etc. I described how to deal with CPU load in this article: ;
system interrupts“work”, disrupting the stability of the PC (more on this in the link above);
problems with hard drive, CD/DVD drive- the computer cannot read the data in any way (I think many have noticed this, especially when you remove the problematic media - and the PC seems to hang down). I think many people will find this link about assessing the condition of their hard drive useful: ;
some types of mice“require” special settings: for example, a gaming computer mouse http://price.ua/logitech/logitech_mx_master/catc288m1132289.html - may behave unstable if the checkbox is not unchecked increased pointer accuracy. In addition, you may need to install utilities included on the disk included with the mouse. (it’s better to install them all if problems are observed) . I also recommend going to the mouse settings and checking all the boxes.

How to check mouse settings?

Opening control Panel, then go to the section “ Equipment and sound". Then open the “Mouse” section (screen below).

pointer speed: try changing it, often moving the mouse too fast will affect its accuracy;
increased accuracy of pointer installation: Check or uncheck the box next to this item and check the mouse. Sometimes, this checkbox is a stumbling block;
display mouse trail: If you enable this checkbox, you will see how the mouse movement leaves a trace on the screen. On the one hand, some users will even find it convenient (for example, you can find the pointer faster, or, if you are filming a video of the screen for someone, show how the pointer moves) , on the other hand, many people consider this setting to be the “brakes” of the mouse. In general, try it Turn on, turn off.

Mouse adapter: usb->ps/2

Problem No. 3 - double (triple) click works (or 1 button does not work)

This problem most often appears in an old mouse that has already worked hard. And most often, I must note, this happens with the left mouse button - since the entire main load falls on it (even in games, even when working in Windows OS).

By the way, I already had a note on this topic on my blog, in which I advised how easy it is to get rid of this disease. We were talking about a simple method: swap the left and right buttons on the mouse. This is done quickly, especially if you have ever held a soldering iron in your hands before.

Changing right to left mouse buttons.

If you didn’t, there are two options: ask a neighbor or friend who does something like this; or go to the store for a new one...

By the way, as an option, you can disassemble the mouse button, then take out the copper plate, clean it and bend it. This is described in detail here (though the article is in English, but everything is clear from the pictures): http://www.overclockers.com/mouse-clicking-troubles-diy-repair/

By the way, if your mouse periodically turns on and off (which, by the way, is also not uncommon) - 99% of the problem is in the wire, which periodically comes off and the connection is lost. Try securing it with tape (for example) - this way the mouse will serve you for many more years.

You can also get in with a soldering iron, having first cut off 5-10 cm of the wires in the “right” place (where the bend happened), but I won’t advise this, since for many users this procedure is more complicated than going to the store for a new mouse...

WITH advice about the new mouse. EIf you are a fan of newfangled shooters, strategies, and action games, some modern gaming mouse would suit you. Extra buttons on the mouse body will help increase micro-control in the game and more effectively issue commands and control your characters. In addition, if one button “flies”, you can always transfer the function of one button to another (i.e., reassign the button (I wrote about this above in the article)).

Is this your first time encountering the problem of the correct functioning of a computer mouse? Then this article is for you - we want to tell you why the mouse cursor may not move if the mouse itself is working. Its operation can be influenced not only by software factors, but also by hardware ones. And if the mouse has stopped responding, then we will help you revive it - to do this, read the article as carefully as possible and follow the instructions.

It should be mentioned that the correct operation of this input device is expressed in more than one cursor movement. In addition to it, all buttons must be pressed and the scroll wheel must function. And if the mouse is optical, then light should come from the corresponding sensor, confirming that it responds to movements.

Ways to solve the problem with the mouse cursor not moving

There are traditionally several options, so we will look at them in order:

In Kaspersky Anti-Virus, open the main window (you can use any antivirus);

Click on the “Update” button;

On the next screen, click “Update” and wait for the update process to complete;

We return to the main screen again and click on the “Check” button;

Click on “Run scan”;

We wait for the check to complete and reboot the computer.

As you can see, there is nothing complicated at all. These five extremely simple steps will help you fix the problem with the correct functioning of the mouse if it is not related to it, but to your laptop or computer.

Finally, I would like to say that you should not despair if the first method does not work - you should immediately try the second, third and further on the list. The mouse cursor may start moving at any stage.

The mouse cursor does not move, but the mouse works: reasons

When starting to consider the reasons, we need to focus on dividing these devices by type. The easiest way to troubleshoot problems is when using standard devices connected to computers and laptops using a special plug or via USB ports.

In the case of wireless pointing devices or non-standard models intended for gaming, there may be many more reasons why the mouse buttons work but the cursor does not move.

However, some of the most common problems include the following:

surface contamination;
incorrect connection or switching on of the device;
incompatibility and other problems with the USB port;
incorrectly installed, missing or outdated drivers;
exposure to viruses.

The mouse cursor does not move, but the mouse works: what to do first?

In the simplest case, first you need to inspect the bottom surface of the device. If there is dirt on the underside, it must be removed. Very often, it is precisely because of this that it is impossible to perform any actions with moving the cursor on the screen.

In some cases, when the mouse cursor does not move but the mouse works, the problem may be due to a momentary software glitch. In this case, you can try to revive the mouse by simply rebooting the entire system. Please also note that if there is an inoperative device, the BIOS does not generate warning signals.

Finally, you can check the functionality of any type of device quite simply by connecting it to another computer terminal. If it works, then the problem is in the user's system. Otherwise, the main problem may be the drivers.

Changing the driver

For standard devices, the system installs drivers independently. But for some gaming mice, they are supplied complete with the manipulators themselves, and you need to install them manually. In such a situation, the drivers need to be reinstalled or updated. But what to do if the cursor doesn’t move?

Conclusion

It remains to be said that the cause should be looked for exclusively taking into account a certain type of device. But in most cases, if the mouse cursor does not move, but the mouse works, and the problem is not related to software failures or physical damage to the mouse itself (or damage to the connection cord), at least one of the above methods will restore the operation of the manipulator. Problems with viruses were not touched upon here, since every user should take care of security first.

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